Returns and exchange details
Please contact us if there are any issues with your order.
Contact me within: 7 days of delivery
Dispatch items back within: 7 days of delivery
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for custom orders or face masks.
Flat caps are custom made in sizes from infant to adult. Please measure to see what size range works best for you.
Samples fabric swatches are now available for most listing. To avoid disappointment you may purchase a swatch first to be sure it will match your outfit/occasion.
We do our best to accurately describe and show the colors/shades of each item. If you are not satisfied with your purchase please message us within 7 days of receiving your item. Upon receiving your new/unworn returned item we will gladly exchange or refund the cost of your purchase minus the shipping charges. If you wish to exchange the item for another size the customer is responsible for shipping charges to return the exchanged item to them.
Returned orders have a 20% restocking charge. Returned custom orders have a 25% restocking charge.